PLATEAU OLIVE SPOONS 4 PC. SET

• How do I care for my flatware?

It is important to wash your flatware before you use it for
the first time. Wash your flatware soon after eating, as prolonged contact with
certain foods, detergents and mineral salts in tap water can cause pitting and
staining. For complete information on how to care for your flatware, refer to
the Use & Care section of our website.

• Is flatware Dishwasher Safe?

Yes, all our flatware is Dishwasher Safe, but being an
artisanal handcrafted product, it needs little pampering and precautions during
Dishwashing.

• What is quality of metal used for making flatware?

We only use 18/8 High Grade Stainless Steel for hand forging
ALL our flatware and serveware. We finish the handles in Burnt Black which is a
highly durable food safe Patina, Antique Copper and Vintaged Gold finishes are
high quality layer of Electro Plating with a layer of food safe durable lacquer.
Nascent Steel finish is without finishing, just raw steel finish as it comes
out of 4 cleaning processes.

• Can I change my shipping address after I place my order?

Generally, Inox Artisans is unable to change the shipping
address once an order has been finalized. You may email care@inoxflatware.com
to see if an address change is possible. We will do everything possible to
accommodate your request.

• Can Inox Artisans ship internationally?

Yes, Inox Artisans ships worldwide.

• How long will it take for the package to reach my house?

We will process your order within 1-3 business days. Then,
depending on the shipping method chosen, your shipment will usually take 2-7
business days to arrive. Our FREE shipping takes up to 7 days for transit.

• What measures are taken to ensure my purchase is safe?

Inox Artisans assures that your purchases are processed
safely. We use SSL (Secure Sockets Layer) from GeoTrust, which protects data
transferred over the internet using encryption enabled by a server's SSL
certificate.

• What is Inox Artisans' commitment to the environment?

Inox Artisans are making a difference. It is eco-logical! To
reduce the environmental impact of our packaging, we have designed a new 100%
post-consumer recycled cardboard box without a plastic lid, replaced nylon
tying cables with biodegradable twist ties, and we print with vegetable-based
inks without lamination. To reduce our transportation footprint, we also
significantly reduced the size and weight of the packaging itself.

If you are unhappy with your purchase or find any irregularities, items can be returned within 14 days of DELIVERY, in original condition and packaging, for a full refund of the item amount, less shipping charges and a restocking fee of $8, credited back to the original form of purchase within 5-7 business days.

Returning Items

In order to best serve you please follow the instructions below:

Please email us at care@inoxflatware.com with the following information

• Your Order number and Tracking number of your shipment
• Item # / Item name
• Condition of the item (ex: Brand New Sealed, Open Box New, Used, Defective)
• The reason for your return
• Please indicate whether you would like an exchange, store credit or a refund.