FAQs
Online Shopping FAQs
Once your order is shipped, you will get an email confirming the shipment of your purchase, together with a UPS/FEDEX/USPS tracking number. You could then track the status of your shipment. Also, you could find the tracking number by logging in to "My Account".
Yes, you can ship items to more than one address, but you'll need to place separate orders for each destination.
No, Inox Artisans cannot ship items to a P.O. box at this time. UPS requires a street address for all deliveries. Please make sure to enter a complete shipping address location.
Yes, of course.
Yes, Inox Artisans ships world wide.
No, generally Inox Artisans is unable to change the shipping address once an order has been finalized. You may email contactus@inoxflatware.com to see if an address change is possible. We will do everything possible to accommodate your request.
No. We will recommend you to return the product for a refund and purchase another item from the website.
We currently accept Visa and Mastercard
To comply with the local taxes laws, your order may be subject to local sales tax, depending on the state/province to which the item is being shipped.
It is important to wash your flatware before you use it for the first time. Wash your flatware soon after eating, as prolonged contact with certain foods, detergents and mineral salts in tap water can cause pitting and staining. For complete information on how to care for your flatware, refer to the Use and Care section of our website.
Inox Artisans flatware is sold throughout many boutique and luxury retailers around North America. For exact information on which pattern is available at what store, feel free to fill out the Contact Us form. Please let us know which pattern you are looking for and where you are located (Canada or US), we will provide you with a list of retailers in your area.
At Inox Artisans, your satisfaction is our priority. If you are not satisfied with your product, we would love to hear from you and provide a full refund within 14 days of purchase. Please check our Return Policy.
Inox Artisans assures that your purchases are processed safely. We use SSL (Secure Sockets Layer) from GeoTrust, which protects data transferred over the internet using encryption enabled by a server's SSL certificate.
Inox Artisans are making a difference. It is eco-logical! To reduce the environmental impact of our packaging, we have designed a new 100% post-consumer recycled cardboard box without a plastic lid, replaced nylon tying cables with biodegradable twist ties, and we print with vegetable-based inks without lamination. To reduce our transportation footprint, we also significantly reduced the size and weight of the packaging itself.
Online shopping has become a popular way to purchase goods and services. To help you navigate this process, we have compiled comprehensive answers to frequently asked questions. Whether you're new to online shopping or an experienced shopper, these FAQs will provide valuable insights.
One common question is about the safety of purchasing items online. It's important to shop from reputable websites and look for secure checkout processes. Most websites use encryption technology to protect your personal information, making online shopping a secure experience. But always ensure that the website has proper security certificates.
Another frequent query concerns the shipping process. When will your order arrive? Shipping times can vary depending on the seller's location and your chosen shipping method. Some online retailers offer expedited shipping options, which can be delivered within a few days. However, standard shipping might take a week or more. Always check the estimated delivery date when you place an order.
Customers also often wonder about return policies. Most online retailers accept returns, but their policies can differ. It's crucial to understand the terms before making a purchase. Some stores offer free returns, while others might charge a restocking fee. Make sure you know the return window and whether you need to keep the original packaging.
Payment methods are another area of interest for online shoppers. Many websites accept a variety of payment options, including credit cards, PayPal, and even digital wallets. It's essential to choose a payment method that you trust. Ensure that the payment gateway is secure to protect your financial information.
Finally, promotions and discounts are a significant part of online shopping. Many online stores offer special deals and discount codes. To take advantage of these savings, keep an eye on the retailer's website or subscribe to their newsletter. This way, you can stay informed about upcoming sales and promotions.
Overall, understanding these online shopping FAQs can enhance your shopping experience. By knowing more about safety, shipping, returns, payment methods, and promotions, you can shop with confidence and enjoy the convenience of online shopping.
