FAQs

Once your order is shipped, you will get an email confirming the shipment of your purchase, together with a UPS/FEDEX/USPS tracking number. You could then track the status of your shipment. Also, you could find the tracking number by logging in to "My Account".

Inox Artisans are making a difference. It is eco-logical! To reduce the environmental impact of our packaging, we have designed a new 100% post-consumer recycled cardboard box without a plastic lid, replaced nylon tying cables with biodegradable twist ties, and we print with vegetable-based inks without lamination. To reduce our transportation footprint, we also significantly reduced the size and weight of the packaging itself.

Inox Artisans assures that your purchases are processed safely. We use SSL (Secure Sockets Layer) from GeoTrust, which protects data transferred over the internet using encryption enabled by a server's SSL certificate.

We will process your order within 2-3 business days. Then, depending on the shipping method chosen, your shipment will usually take 2-7 business days to arrive.

Yes, you can ship items to more than one address, but you'll need to place separate orders for each destination.

No, Inox Artisans cannot ship items to a P.O. box at this time. UPS requires a street address for all deliveries. Please make sure to enter a complete shipping address location.

Yes, of course.

Yes, Inox Artisans ships world wide.

No, generally Inox Artisans is unable to change the shipping address once an order has been finalized. You may email care@inoxflatware.com to see if an address change is possible. We will do everything possible to accommodate your request.

No. We will recommend you to return the product for a refund and purchase another item from the website.

We currently accept AMEX, Visa and Mastercard.

To comply with the local taxes laws, your order may be subject to local sales tax, depending on the state/province to which the item is being shipped.

It is important to wash your flatware before you use it for the first time. Wash your flatware soon after eating, as prolonged contact with certain foods, detergents and mineral salts in tap water can cause pitting and staining. For complete information on how to care for your flatware, refer to the Use & Care section of our website.

Inox Artisans flatware is sold throughout many boutique and luxury retailers around North America. For exact information on which pattern is available at what store, feel free to fill out the Contact Us form. Please let us know which pattern you are looking for and where you are located (Canada or US), we will provide you with a list of retailers in your area.

At Inox Artisans, your satisfaction is our priority. If you are not satisfied with your product, we would love to hear from you and provide a full refund within 14 days of purchase. Please check our Return Policy .