SHIPPING & RETURNS
Shipping Information
Shipping Policy
All orders above 50 USD are shipped free of cost.
All in-stock items are shipped within 48 hours of receiving the order. Items purchased during weekend may take up to 72 hours. During promotions and holidays, this might be subjected to extension due to high volumes of shipping. Our warehouse ships Monday through Friday. If you have any questions on your order or shipping in general, please reach out to us at care@inoxflatware.com.
Occasionally items may be temporarily out-of-stock or back ordered. You will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order. Should there be any unexpected delay thereafter, we will notify you within 7 days of placing your order.
If you have any questions or concerns regarding shipping your order, our Customer Care Specialist will be happy to assist you. Please feel free to contact us at care@inoxflatware.com . We are here to help you Monday through Friday, from 9 am - 5 pm PST.
Canada Orders
All our products ship from within the US. Our in-stock items can be shipped to Canada via International carriers. Note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Your order should arrive approximately 7-12 days from the time of delivery.
International Shipments
We do international shipping outside of US as well. Please contact us at care@inoxflatware.com for any inquiries. For international orders, we offer comprehensive shipping solutions to deliver products worldwide. We understand that customs and import duties can be a concern, so we provide detailed information about any potential costs you may incur and take care of the necessary paperwork to make the process as seamless as possible.
Damage in Transit
In case you received an item that was damaged, please notify us within 48 hours of delivery and will take care of it immediately. Please send an email to us at care@inoxflatware.com with photos and explanation of circumstances. Once reviewed, we will get the replacement on its way to you as quickly as possible.
Defective Items
All our products are handcrafted and made to show desirable imperfections, a hallmark of handmade products. Nonetheless, if you feel there is a defect or flaw, please reach us at care@inoxflatware.com within seven (7) days of delivery receipt. Please be sure to include pictures. Once reviewed, we will notify you of next steps. Without order receipt, we are unable to exchange or return items.
Return Policy
We make returns super easy!
If you are unhappy with your purchase or find any irregularities, items can be returned within 14 days of DELIVERY, in original condition and packaging, for a full refund of the item amount, less shipping charges and a restocking fee of $8, credited back to the original form of purchase within 5-7 business days.
Returning Items
In order to best serve you please follow the instructions below:
Please email us at care@inoxflatware.com with the following information:
- Your Order number or Tracking number of your shipment
- Item # / Item name
- Condition of the item (ex: Brand New Sealed, Open Box New, Used, Defective)
- The reason for your return
- Please indicate whether you would like an exchange, store credit or a refund.
If you need to return an item, our returns policy is just as straightforward. We provide clear instructions on how to return an order, including the timeframe within which returns are accepted. Our customer service team is always available to assist you with any questions or concerns regarding your return, ensuring a smooth and easy process.
At our company, customer satisfaction is our top priority, and we believe that clear and comprehensive shipping information is crucial to achieving that. We strive to keep our customers informed at every step of the way, from the moment they place their order until it arrives at their doorstep. With our fast, reliable, and secure shipping services, you can shop with confidence knowing that your order is in good hands.