Warranty-Plan
Understanding Product Warranty
Every Inox product comes with an industry leading 25-year stainless steel and 1-year quality warranty from the date of purchase to cover manufacturing defects in materials or craftsmanship. This warranty covers pitting, breakage, de-coloring of homeware pieces. The warranty does not cover scratches or surface staining due to everyday usage.
Proof of purchase may be requested. You may be asked to either return defective items to us for review or be asked to provide photographs depicting identified manufacturing defects. Once the warranty is approved, we will replace your defective product without any cost to you.
If you have a warranty issue, please email us at care@inoxflatware.com with the following information :
- Your Order number or Tracking number of your shipment
- Item # / Item name
- Defect Description
When you purchase a new item, it's crucial to understand the product warranty that comes with it. A product warranty not only provides peace of mind but also ensures that you are covered in case something goes wrong. Whether you are buying electronics, appliances, or any high-value product, knowing the terms and conditions of the warranty can save you from future hassles.
A product warranty typically covers defects in materials and workmanship for a specified period. This means that if your product malfunctions due to a manufacturer's defect within the warranty period, you can have it repaired or replaced at no extra cost. However, it's essential to read the fine print as warranties can vary widely between manufacturers and product types.
One of the key benefits of understanding your product warranty is the ability to make informed decisions about additional extended warranty plans. While the standard warranty provides basic coverage, an extended warranty can offer prolonged protection, covering your product beyond the initial warranty period. This can be especially beneficial for high-ticket items that you rely on daily.
Knowing what is covered and what is not under your product warranty is crucial. For example, most warranties cover parts and labor for repairs, but they might not cover accidental damage or general wear and tear. Some warranties also include services like free on-site repairs or advance replacements, which can be highly advantageous.
Filing a warranty claim is a straightforward process, but it requires proper documentation. Keep your purchase receipts, warranty cards, and any communication with the manufacturer handy. If your product needs repair, contact the manufacturer's customer service center and provide them with the necessary information. Many companies offer online portals to streamline the claim process, making it easier and quicker for you.
It's also helpful to register your product with the manufacturer after purchase. Registration can facilitate faster service and keep you informed about important updates, recalls, or warranty extensions. Many manufacturers offer online registration which is simple and takes only a few minutes.
In summary, understanding your product warranty is vital to protecting your investment. It offers reassurance and financial protection against potential product failures. Always review the warranty terms carefully, register your product, and consider extended protection plans for greater peace of mind. A well-informed buyer can make better choices and feel confident knowing their purchase is secured.
